Privacy Policy
Cuesta Fence LLC
Effective Date: June 6, 2025
Last Updated: June 6, 2025
Cuesta Fence LLC ("we," "us," or "our") operates the website CuestaFence.com and provides fencing and gate services throughout San Luis Obispo County, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our online tools, or engage our services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal information.
1. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
• Name, phone number, email address, and mailing/project address when you submit a contact form, request an estimate, or communicate with us
• Property and project details you provide through our Next Estimate tool or during consultations
• Payment and billing information necessary to process deposits, invoices, and payments
• Communications you send to us via email, phone, text message, or through our website
B. Information Collected Automatically
• Device and browser information (e.g., IP address, browser type, operating system)
• Website usage data (e.g., pages visited, time spent on pages, referring URL)
• Cookies and similar tracking technologies used by our website platform and analytics tools
C. Information From Third Parties
• Lead information from referral platforms where we maintain a business presence (e.g., Angi)
• Information provided by our answering service when you call our business line
• Publicly available information relevant to providing our services (e.g., property records, satellite imagery used in our estimation tools)
2. How We Use Your Information
We use the information we collect to:
• Provide estimates, schedule appointments, and deliver our fencing services
• Communicate with you about your project, including appointment confirmations, project updates, invoicing, and follow-ups
• Process payments and maintain financial records
• Respond to your inquiries and provide customer support
• Send project-related documents (e.g., estimates, contracts) for electronic signature
• Improve our website, tools, and services
• Comply with legal obligations and protect our rights
We do not sell your personal information.
3. How We Share Your Information
We may share your information with the following categories of third parties, solely as necessary to operate our business and provide our services:
• Service Providers: We use third-party tools and platforms to manage our business, including website hosting (Squarespace), payment processing and invoicing (QuickBooks), electronic signatures (SignWell), phone answering services, email services (Google Workspace), and analytics. These providers access your information only to perform services on our behalf and are obligated to protect it.
• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information in other circumstances with your explicit consent.
We do not share your information with third parties for their own marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These may include:
• Essential cookies required for the website to function properly
• Analytics cookies that help us understand how visitors use our site
• Third-party cookies placed by services we use (e.g., Google Analytics, social media platforms)
Most web browsers allow you to manage cookie preferences through browser settings. Please note that disabling cookies may affect your experience on our website.
5. Your California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us using the information in Section 9 below. We will verify your identity before processing your request and respond within the timeframes required by law.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations (including tax and licensing requirements), resolve disputes, and enforce our agreements. Project and financial records may be retained for the period required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites or services (e.g., the Better Business Bureau, Google Reviews, social media pages). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us:
Cuesta Fence LLC
Paso Robles, CA
Phone: (805) 296-1073
Email: info@cuestafence.com
Website: www.CuestaFence.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.